Shipping & Returns
Singulier MTL is happy to offer worldwide shipping via Canada Post. The shipping cost will be calculated at check out depending on the weight of the item(s) you buy, destination and service. Buyer is responsible for any custom tax & duties.
We ship twice a week, usually on Tuesdays and Fridays, but keep in mind the pandemic is causing much slower than usual delivery times.
We strongly recommend using a tracked delivery service at checkout as we are not responsible for lost items that are shipped without a tracking number. (Small Packet USA Air is a non tracked shipping option. When shopping from US, please select Tracked Mail USA if you want a tracking number) Non-tracked shipments usually take a long time to be delivered and at some cases, get lost during transit. We are also not responsible for lost items when they are delivered via tracking but they are not found by recipient. Make sure to have a secure shipping address as items will be sent without a signature requirement.
At this time we can't accept returns as the measurements, condition and materials are all listed in descriptions of every item to ensure the item is being represented fully. Due to nature of vintage clothing (age and previous wear) some items may have slight imperfections, please keep it in mind when buying pre-loved items.
If you ask for a cancellation for any reason after placing an order (placed by mistake, used wrong payment method etc) a cancellation/transaction fee will be deducted from the refund. Shopify charges a fee for every transaction and when we cancel the sale, we don't get that fee back. Please keep this in mind before placing an order.